Stronghold Pay: Merchant Dashboard

11 articles

Getting Started

Welcome to Stronghold Pay! Here's a quick overview of how to log into the dashboard and what you'll be able to view and access.

Updated 4 months ago by Isa

Adding Admins and Multiple Dashboards

Need to add new admins or access multiple merchant dashboards? Here's how.

Updated 1 month ago by Isa

Searching for Customers

Learn how to use the the customer search and view customer details and transactions.

Updated 7 months ago by Isa

Deactivating a Customer’s Bank Account

This is how you deactivate and unlink a customer's bank account from the dashboard.

Updated 7 months ago by Isa

Transactions Search and Statuses

Learn how to search for transactions and filter by status.

Updated 7 months ago by Isa

Processing a Refund in Transaction Details

This is how refunds are processed and what the merchant and customer can expect after a refund is initiated.

Updated 7 months ago by Isa

Downloading Transaction Reports

Learn how to download a transaction report and understand the data in the report.

Updated 4 months ago by Scott Snow

Reconciling Tips with the Transaction Report

Stronghold allows your staff and drivers to receive tips from customers. Here's how to run a Transactions Report to reconcile tips and pay them out appropriately.

Updated 4 months ago by Isa

Outstanding Returns Report

Use the Outstanding Returns Reports to know the status of any pending, uncollected, or recently collected transactions.

Updated 7 months ago by Isa

Settlement Reports

This covers the Settlement section of the dashboard, details you can find, and how to download and understand the reporting.

Updated 7 months ago by Isa

Automated Settlement Report Emails

Automated Settlement Report Emails. Tired of downloading reports every day? You can opt in to having Settlement Reports sent right to your email inbox daily, weekly, and monthly, or all of the above.…

Updated 2 months ago by Isa