Stronghold Pay: Merchant Dashboard

Getting Started

Welcome to Stronghold Pay! Here's a quick overview of how to log into the dashboard and what you'll be able to view and access.

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Updated 2 months ago by Isa

Adding Admins and Multiple Dashboards

Need to add new admins or access multiple merchant dashboards? Here's how.

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Updated 2 months ago by Isa

Searching for Customers

Learn how to use the the customer search and view customer details and transactions.

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Updated 2 months ago by Isa

Deactivating a Customer’s Bank Account

This is how you deactivate and unlink a customer's bank account from the dashboard.

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Updated 2 months ago by Isa

Transactions Search and Statuses

Learn how to search for transactions and filter by status.

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Updated 2 months ago by Isa

Processing a Refund in Transaction Details

This is how refunds are processed and what the merchant and customer can expect after a refund is initiated.

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Updated 2 months ago by Isa

Downloading Transaction Reports

Learn how to download a transaction report and understand the data in the report.

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Updated 2 months ago by Isa

Reconciling Tips with the Transaction Report

Stronghold allows your staff and drivers to receive tips from customers. Here's how to run a Transactions Report to reconcile tips and pay them out appropriately.

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Updated 2 months ago by Isa

Outstanding Returns Report

Use the Outstanding Returns Reports to know the status of any pending, uncollected, or recently collected transactions.

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Updated 2 months ago by Isa

Settlement Reports

This covers the Settlement section of the dashboard, details you can find, and how to download and understand the reporting.

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Updated 2 months ago by Isa

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