Stronghold’s recovery policy is as follows:
We will ONLY attempt to recover deposits that exceed $500 at the time of deposit, within 7 days of the deposit and will charge an equivalent of $500 USD for this recovery. Recovering coins cross chain is an inherently dangerous and time-consuming process. Not all deposits can be recovered and the time frame of recovery may vary and is at our discretion.
This policy DOES NOT apply to deposits with incorrect or missing memos on currencies such as Lumens (XLM), or any others that rely on a message/memo/tag for crediting deposits. This policy DOES apply to any deposits sent to an address of another coin on another network and ICO tokens. This includes but is not limited to:
- Sending, for example, BCC to a BTC address
- Sending ETH to an ETC address
- ICO tokens
If you have further questions about our policy, please contact Stronghold Customer Happiness