Why am I being asked to verify my identity?
Stronghold is required to collect certain information to protect our customers and maintain compliance as a financial institution.
When signing up or logging in, we will prompt you to verify your account.
You can also login to your Stronghold account and click “Profile” in the drop-down menu under your username. After you fill in your personal details, click “Verify ID” to start the process.
There are two parts to the ID verification process: uploading identity documents and submitting a "selfie."
Uploading Identity documents
Select the document type (choose one) and follow the on-screen instructions to upload the required images. You may be asked to submit images of both the front and back of your ID. Please check to ensure that your document is valid and not expired.
Unsupported documents: Some internal government IDs do not support the Latin character set. To avoid delays, we recommend using an international passport as your identity document.
To find out which documents are accepted from your country, click here.
Unreadable IDs: If an ID is not readable, blurry, or is otherwise unable to be verified as a legitimately issued government ID, you will be asked to re-upload another document before we can verify your identity.
Please take a picture of the original document.
Use these tips to successfully submit your identity document:
- Ensure your document image is well-lit and without glare.
- Photograph the entire document and avoid cutting off any corners or sides.
- Upload a color image (not black & white).
- Make sure all the information on the ID is clear and legible.
Taking a “Selfie”
After uploading your identity documents you will be asked to take a picture of your face.
Important: Customers must take a new “selfie” or submit a different photo than the one included on their identification document. We will not accept a picture of a picture.
Taking a new picture using the following guidelines is the best way to avoid delays:
When providing a photo of your face:
- Face the camera and include from your shoulders to the top of your head
- Avoid having bright lights behind you so you can clearly see your face
- Use a plain background
- Do not wear sunglasses, hats or anything else that covers your face. Note: If you are wearing glasses in your ID photo, wear them in your selfie photo. If you are not wearing glasses in your ID photo, remove them for your selfie photo.